Refund Policy

At xFiveM Shop, we strive to provide high-quality digital products. This policy outlines the terms and conditions for refunds on our digital products.

We offer refunds under the following circumstances:

• Technical issues preventing the product from functioning as described
• Incorrect product description or materially misleading information
• Duplicate purchases caused by a system error
• Product not delivered to your dashboard after confirmed payment (delivery is normally instant)
• Compatibility issues clearly documented in product requirements

The following circumstances are not covered by our refund policy:

• Change of mind or buyer's remorse
• Incompatibility with your server setup not mentioned in requirements
• Failure to follow the provided installation instructions
• Product working as described but not meeting personal expectations
• Purchases made more than 30 days ago
• Accounts in violation of our Terms of Service

We process refund requests within the following timeframes:

• Refund requests must be submitted within 30 days of purchase
• Initial response: within 24–48 hours
• Refund processing: 5–7 business days after approval
• Payment method credit: 3–10 business days (varies by provider)

In some cases we may offer partial refunds based on specific circumstances:

• Bundle purchases where only one item is problematic
• Technical issues affecting partial functionality
• Long-standing customers with good account history
• Compromise solutions for complex situations

As an alternative to a refund, we may offer product exchanges:

• Exchange for another product of equal value
• Upgrade to a higher-priced product (pay the difference)
• Store credit toward future purchases
• Access to an alternative product in the same category

If you disagree with our refund decision, you may:

• Request escalation to our senior support team
• Provide additional evidence or documentation
• Appeal with a detailed written review
• Expect a final decision communicated within 7 days

We may make exceptions to this policy in special circumstances, including:

• Severe technical issues affecting multiple users
• Product recalls or major defects discovered post-launch
• Force majeure events or system failures on our end
• Discretionary goodwill gestures for long-term customers

To submit a refund request or ask questions about this policy: